Success Stories Winmill IT Support: IT Managed Services for NYPD Union
The Project
One of the New York Police Department unions was running aging software on aging computers. They didn't need a full-time IT person, but they definitely needed IT help. They needed a company that could provide strategic IT direction, on-call support for day-to-day IT issues, as well as one-stop-shopping for hardware and software.
Challenge
- Aging hardware and software was hindering productivity, and making it difficult for this division to properly service its members.
- Needed strategic direction for new IT infrastructure.
- Needed on-call support for day-to-day IT services.
- Needed one-stop-shopping for hardware and software.
- Needed IT build-out and migration for new office location.
- Security and budget were of paramount importance.
Solution
Winmill’s Managed IT Services were exactly what the union needed. We evaluated their current IT infrastructure, making both tactical and strategic recommendations. We deployed new software and cloud services, where appropriate. We designed the technical infrastructure for the new office location and provided complete build-out services. We provide one-stop, one-call smart procurement for all hardware and software.
The Results
This NYPD union went from struggling with aging technology to operating in a contemporary, highly effective technical environment. Office staff performs work far more efficiently, and are able to provide exceptional and timely service to members. By moving certain services to the cloud, Winmill helped the union reduce the risk of system failure and the cost of maintaining on-premises installations. Our IT Managed Services are perfect for NYPD; we address 90% of day-to-day issues remotely, and for anything else we can typically be onsite within the hour.
NYPD didn't just need an IT company... they need an IT partner that they could trust like a member of their own team. And that is exactly what they got with Winmill. We are their trusted partner for everything related to technology, small or large, tactical or strategic. If you are located in the New York Metro area and are looking for IT Managed Services, it's time to call Winmill.
